Yesterday, the status monitor software of my Brother HL-2250DN informed me about a new firmware update. I decided to install the update, but at 90%, the update process interrupted. The update tool complained that it cannot connect to the printer anymore.
After a few minutes, I switched the printer off and on again, but apart from short flashing of the LEDs it was dead. No fan blowing as usual, no network connection. When I connected the printer using USB, it was recognized as “BrotherHL2-Maintenance”, which seems to be an interface to the printer’s bootloader for authorized service partners which can be used to restore the firmware.
So I called a service partner, but the result was disappointing: Firmware updates are not covered by Brother’s warranty.
Firmware Restore Tool / Driver
In order to use the BrotherHL2-Maintenance interface to restore the firmware, you need a driver for the interface. These drivers are available to authorized service partners only. After a bit of research, I found out that the driver ZIP archive is called
BHL2-Maintenance.zip. The file can be found using Google, for example here. You also need the firmware restore tool which is called
The device driver requires a 32-bit Windows XP or older. As I’m using a 64-bit Mac, I had to set up a virtual machine (VMware Fusion) running Windows XP.
After installing the device driver, the FILEDG32.exe tool can be used to upload firmware to the printer by simply dragging the firmware file onto the
Brother HL2 Maintenance Printer icon.
Finding the Firmware
The hardest part was to find the appropriate firmware for the HL-2250DN. At the Brother website, you can only download a firmware update tool which does not contain the actual firmware data but downloads it from the web. Of course, the tool does not recognize the BrotherHL2-Maintenance and fails (no printer found).
The Mac OS X version of the firmware update tool is a Java application which can be analyzed quite easily after decompressing the JAR file. Analysis of the application shows that it gets the link to the appropriate firmware from a web service located at
You can simply forge a request for the HL-2250DN printer to retrieve the link. Just create a file, e.g. request.xml, containing the following request:
<REQUESTINFO> <FIRMUPDATETOOLINFO> <FIRMCATEGORY>MAIN</FIRMCATEGORY> <OS>MAC</OS> <INSPECTMODE>1</INSPECTMODE> </FIRMUPDATETOOLINFO> <FIRMUPDATEINFO> <MODELINFO> <SELIALNO></SELIALNO> <NAME>HL-2250DN series</NAME> <SPEC></SPEC> <DRIVER></DRIVER> <FIRMINFO> <FIRM> <ID>MAIN</ID> <VERSION>1.15</VERSION> </FIRM> <FIRM> <ID>BRNET</ID> <VERSION>1.10</VERSION> </FIRM> </FIRMINFO> </MODELINFO> <DRIVERCNT>1</DRIVERCNT> <LOGNO>2</LOGNO> <ERRBIT></ERRBIT> <NEEDRESPONSE>1</NEEDRESPONSE> </FIRMUPDATEINFO> </REQUESTINFO>
Then, post it to the web service, e.g. using curl:
$ curl -X POST -d @request.xml https://firmverup.brother.co.jp/kne_bh7_update_nt_ssl/ifax2.asmx/fileUpdate -H "Content-Type:text/xml" --sslv3
You will get a response containing the firmware download link:
<?xml version="1.0" encoding="UTF-8" ?><RESPONSEINFO><FIRMUPDATEINFO><VERSIONCHECK>0</VERSIONCHECK><FIRMID>MAIN</FIRMID><LATESTVERSION>1.17</LATESTVERSION><PATH>http://update-akamai.brother.co.jp/CS/LZ3514_J.blf</PATH><DLTIME>180000</DLTIME></FIRMUPDATEINFO></RESPONSEINFO>
Now, just download the firmware (.blf file) from that location.
Restoring the Firmware
Connect the printer to a Windows XP machine and install the device driver (see above). Start
FILEDG32.exe and drag the firmware file (e.g.
LZ3514_J.blf) to the
Brother HL2 Maintenance Printer icon.
The printer’s LEDs will start to flash during the process. The process is finished when all LEDs are on. Power-cycle the printer and it should come back to life!
This procedure should work for other Brother printers as well, as long as it is being recognized as
BrotherHL2-Maintenance USB device in the device manager. You will have to find the appropriate firmware for your printer by using the
firmverup.brother.co.jp web service. In the XML request file, replace the
SPEC fields and the
FIRMINFO entries. Note that the
SPEC field is empty for the HL-2250DN, but may contain a value for other printers.
You will have to know the correct
SPEC values and also the
FIRMINFO entries. This can be quite difficult. I found out the values for the HL-2250DN by querying a functional printer of the same model using SNMP:
$ snmpwalk -c public <IP-ADDRESS> iso.126.96.36.199.1.24188.8.131.52.184.108.40.206.1.2 SNMPv2-SMI::enterprises.24220.127.116.11.18.104.22.168.1.2.1 = STRING: "MODEL=\"HL-2250DN series\" " SNMPv2-SMI::enterprises.2422.214.171.124.126.96.36.199.1.2.2 = STRING: "SERIAL=\"...\" " SNMPv2-SMI::enterprises.24188.8.131.52.184.108.40.206.1.2.3 = STRING: "SPEC=\"\" " SNMPv2-SMI::enterprises.24220.127.116.11.18.104.22.168.1.2.4 = STRING: "FIRMID=\"MAIN\" " SNMPv2-SMI::enterprises.2422.214.171.124.126.96.36.199.1.2.5 = STRING: "FIRMVER=\"1.15\" " SNMPv2-SMI::enterprises.24188.8.131.52.184.108.40.206.1.2.6 = STRING: "FIRMID=\"BRNET\" " SNMPv2-SMI::enterprises.24220.127.116.11.18.104.22.168.1.2.7 = STRING: "FIRMVER=\"1.10\" "
11 thoughts on “Resurrecting a Brother Printer after a Failed Firmware Update”
cant for the life of me find either any of the things i need to do this. BHL2-Maintenance.zip, FILEDG32.exe, or my HLL2360DW firmware. its been a nightmare. Any help would be great if you have time.
I have gotten to the point of uploading the firmware to the “Maintenance Printer”, but cannot find the firmware for my MFC-L2703DW 🙁
Hi, thanks for the precious infos. I was able to download my firmware but not flash it. I have a HL-1212w that was unpluged from the wall during the firmware update. All leds turns On when plugged in the wall, but looks dead.
For the flash i have tried the USB method from another guy, but it doesn’t have a USB-A interface and the B one doesn’t seems to work with USB Drives. Doesn’t provide power either, there is just a 3,3v signal output on the data line.
I tried your method with XP+Driver+.exe combo. The program indicates an upload towards the printer, but it doesn’t wake up. The print tail even terminates succesfully pc side, but nothing, the thing is bricked. Any suggestion? Thank you!
Hi Charles, is the printer recognized in the device manager? After trying to flash the file and power-cycling it, is it still showing as BrotherHL2-MaintenancePrinter in device manager?
Please help me, how can you download hl-1212w firmware. I cannot download hl-1211w firmware. curl response is “2”
I couldn’t find FILEDG32 and BrotherHL2-Maintenance anywhere on google
Please help me, how can you download hl-1212w firmware. I cannot download hl-1211w firmware. curl response is “<?xml version=”1.0″ encoding=”UTF-8″ ?><RESPONSEINFO><FIRMUPDATEINFO><VERSIONCHECK>2</VERSIONCHECK></FIRMUPDATEINFO></RESPONSEINFO>”
i cannot find hl-1211w series firmware. is there any one can help me?
Patrick really appreciate all your help on this – but finidng it near impossible to forge the request to get my firmware.
I managed to find the brother maintenance driver and also the FILEDG32 but just can’t forget the request – and don’t have access to working printer. My printer is the MFC-7860DW.
Thanks in advance
Hi I can’t find the MFC-7680 firmware can anyone help me?
hei. do you kniow where to find firnmware Brother-BHL2-Maintenance Installer